Payment Policy

Grid Vault Solar - Payment Policies

Updated: 2025 / 08 / 14

Grid Vault Solar Pty Ltd is dedicated to providing a seamless transaction process for our valued customers. To ensure clarity and convenience in our financial interactions, we have established the following payment policy:

Accepted Payment Method

  • Electronic Funds Transfer (EFT): We accept EFT payments for all invoices and orders. This method is secure, efficient, and allows for quick verification of transactions.

Processing of Orders

  • Orders will be processed upon receipt of proof of payment. Customers are kindly requested to forward proof of their EFT payment to our designated email address or through any other means provided at the time of sale.

  • Dispatch of Orders: Please note that orders will only be dispatched after the funds have been confirmed as cleared in our Bank account. This measure is to ensure the security and accuracy of transactions.

Product Stock and Physical Payments

  • Our solar product inventory is housed at our Modderfontein/Sandton warehouse. We would like to inform our customers that physical payments are not accepted at this location. This policy is in place to maintain the safety and security of our premises and personnel.

We appreciate your understanding and cooperation with our payment policy. Grid Vault Solar Pty Ltd is committed to ensuring that your experience with us is smooth and satisfactory. Should you have any questions or require assistance with your payment, please do not hesitate to contact our customer service team.

Order Payment

  • Full Payment Requirement: Full payment must be reflected in our bank account for any placed orders before dispatch can occur from our warehouse. This policy ensures that we can efficiently manage and expedite your order, ensuring timely delivery of our solar products.

Installation Service Deposits

  • Deposits for Installation Services: While the full payment is required for product orders, we understand the need for flexibility when it comes to installation services. Deposits for installation service costs can be discussed and agreed upon with our sales team. This approach allows for a more manageable payment process for our customers while ensuring that service scheduling and planning can proceed efficiently.

Payment Verification

  • To ensure a seamless process, customers are requested to provide proof of payment or deposit as part of the order confirmation process. This proof aids in the timely verification and processing of your order and installation services.

Thank you for choosing Grid Vault Solar Pty Ltd for your solar energy needs. We look forward to serving you and providing you with high-quality solar products and services.