Shipping Policy

Shipping policy

Kindly note, payments for orders are strictly EFT for both online or invoices provided, except if another agreement has been arranged. The warehouse does not accept payments for orders and only accommodates self-collections on processed orders.

Goods are shipped using 3rd party shipping companies and prices are calculated based on weight and dimensions. All orders are shipped at the instruction of the customer & as a result, the customer will be liable for the items once it has left the premises of GRID VAULT SOLAR (PTY) LTD or our distributors.

Fully installed systems are shipped by the installer and it is the installer’s responsibility to ensure the goods in transit are safe as he has full liability for the components when collecting and delivering.

Kindly note, all orders are processed when funds have been reflected in our bank account. We do not dispatch orders based on bank payment proof of payments due to the amount of fraudulent proof of payments that occur in South Africa. This is valid for both shipping and self-collection orders.

  • All orders are shipped by GRID VAULT SOLAR (PTY) LTD without any insurance, except if insurance is requested.

  • An order will be considered completed by GRID VAULT SOLAR (PTY) LTD once it has been collected by the customer &/or the shipping company.

  • GRID VAULT SOLAR (PTY) LTD will not be held liable for any damages or losses that may be incurred during transit via theft, looting, hijacking, fire, mishandling, negligence, acts of God, or any other cause that is out of our control [force majeure].

  • Additional packaging costs may be incurred by the customer when requesting GRID VAULT SOLAR (PTY) LTD to ship solar panels. Goods that are fragile need packaging that will incur an additional fee.

  • Goods will be delivered within 2-10 working days depending on the Courier company’s schedules and the volume of products requiring dispatch at a time.

  • GRID VAULT SOLAR (PTY) LTD do not ship internationally.

  • GRID VAULT SOLAR (PTY) LTD only ship our goods nationally (within South Africa).

  • The customer should provide their full shipping address and contact details for the courier company.

  • The customer should avail themselves within the 2-10 working days to receive the goods.

  • The customer may organize their own courier, provided GRID VAULT SOLAR (PTY) LTD are notified beforehand.

Cancellation policy:

If cancellation is required after payment has been made then an email to the specified sales team will be required by the consumer which should entail:

  • Reason for cancellation.

  • Consumer banking details.

  • A cancellation time frame of 48 hours will fall into place once an order has been placed.

  • If the order is canceled after the 48 hour time frame a 5% penalty will be incurred for the processing of the specified order.

  • If the order is canceled within the given time period then no penalty will be incurred.